Terms & Conditions
Terms and Conditions
Last Updated: November 16, 2024
In these terms and conditions, the terms "you" and "your" refer to you personally (if you are an individual) or the entity you represent (if you registered on behalf of a business entity). The terms "we," "our," and "Turkiship" refer to TURKISHIP Elektronik Ticaret Hizmetleri Ltd. Şti, its related companies, and/or its third-party suppliers.
These Terms of Use (“Terms of Use” or “Agreement”) set forth the terms and conditions governing your use of the Turkiship.com website (the “Website”). By accessing the Website, you are automatically deemed to have accepted these Terms of Use and any other relevant policies, service terms, and notices. If you do not agree to these Terms of Use, you must discontinue your use of the Website.
Turkiship reserves the right to change these Terms of Use, the Website, or the Products and Services (as defined below) at any time, including eliminating or discontinuing any content or feature of the Website or changing any fees or charges for using the Website or related products and services. You can determine the date of the last update to these Terms of Use by referring to the "Last Updated" legend above.
By accepting these Terms of Use, you agree to the following:
1. Intellectual Property Rights
All images, data, text, audio, videos, photographs, custom graphics, logos, button icons, descriptions, and other materials provided on the Website, as well as the collection, compilation, and assembly thereof, are the exclusive property of Turkiship and its brands. They are protected under Turkish and international copyright laws.
The Website’s content may be used solely for informational and entertainment purposes. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the content without our prior written consent, is strictly prohibited.
You may not use, reproduce, modify, transmit, display, publish, sell, create derivative works from, or distribute Website content for commercial gain. Nothing in these Terms or on the Website grants you intellectual property or other proprietary rights. You agree to comply with copyright and other applicable laws, refraining from using the content in any way that infringes or violates the rights of others. We retain all rights to the Website’s content.
2. User Conduct
By posting or sending material to the Website, you retain ownership rights but grant Turkiship a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works from, display, and perform such material in connection with Turkiship’s business. This includes promotion and redistribution across media formats and channels.
You also grant other users of the Website a non-exclusive license to access, use, reproduce, distribute, and display your material in accordance with these Terms and the Website’s functionality. These licenses are perpetual and irrevocable.
We will cooperate fully with law enforcement authorities or court orders requiring disclosure of any individual’s identity or details if they post materials breaching this section.
3. Restrictions on Use, Viruses, Hacking, and Other Offenses
You may not:
- Use automated tools like “robots” or “spiders” to access or monitor the Website.
- Attempt to gain unauthorized access to any Website features, networks, or systems.
- Introduce malicious software such as viruses, worms, or logic bombs.
- Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
We report violations to the appropriate authorities and disclose identities as required. Any breach may result in the immediate termination of your Website access.
We are not liable for losses caused by technologically harmful material affecting your devices due to Website use or downloads. Use updated antivirus software for safety.
4. Third-Party Websites and Content
The Website may include third-party content and links to external websites. Such links are provided for your convenience only. Turkiship does not control, endorse, or accept responsibility for the content or availability of third-party sites. Any issues arising from third-party content, including intellectual property infringement claims, are not the responsibility of Turkiship.
5. Eligibility
By using the Website, you confirm that:
- You are at least 18 years old or meet your country’s legal age of majority.
- You are authorized to enter into and perform this Agreement.
- You will use Turkiship services lawfully and in accordance with these Terms.
6. Membership / Account Creation
To register for Turkiship services, you must provide accurate and current contact details. We reserve the right to cancel inactive or fraudulent accounts. You may not transfer your account credentials to others.
Ensure your password is secure, and notify Turkiship of any suspected security breaches. We may block compromised accounts and, if necessary, allow you to create a new one.
7. Product and Service Charges
All prices on the Website are accurate to the best of Turkiship’s knowledge but are subject to change without notice. Estimates generated by the Shipping Cost Calculator are approximate and may vary due to changes in rates, weights, or classifications. Additional charges, such as clearance fees, may apply in destination countries.
8. Indemnity
You agree to indemnify and hold Turkiship, its employees, and affiliates harmless from claims or liabilities arising from your Website use or violation of these Terms.
9. Modifications
Turkiship reserves the right to update these Terms without prior notice. Changes become effective upon posting, and your continued use signifies agreement to the updated Terms.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
11. Disclaimer of Warranty
The Website and services are provided “as is” without warranties. Turkiship disclaims all implied warranties to the fullest extent permitted by law.
12. Limitation of Liability
Turkiship is not liable for indirect, incidental, or consequential damages arising from your use of the Website or services, except as covered under specific Shipping Terms.
13. Contact / Support
For assistance, please refer to the Contact and Support page on our Website.
14. Jurisdiction and Applicable Law
This Agreement and your use of the Website are governed by Turkish law.
Billing Terms and Refund Policy
Last update: 16/11/2024
Turkiship services can be classified into three groups:
a) Subscription-based membership services,
b) Shipping, repacking, and storage services, and
c) Assisted Purchase and other miscellaneous value-added services.
For the terms of billing and our refund policy regarding each of these groups of services, please read below.
Subscription-Based Membership Services
Turkiship offers exclusive service benefits and cost advantages to customers who opt for specific pre-defined paid subscription programs (“Premium/Business Membership”). Turkiship may offer Premium/Business Memberships with monthly, quarterly, annual, or other pre-defined terms, each with a different pre-set cost that must be paid at the beginning of the subscription period.
If a customer is unsatisfied with their Premium/Business Membership or wishes to cancel their subscription for any other reason, they may do so within 7 days of the subscription date and receive a 100% refund of the membership fees paid. After 7 days, the customer is eligible to receive a refund calculated on a pro-rated basis. Under no circumstances shall refunds exceed the paid membership fees, including but not limited to situations involving damages or additional costs incurred due to Premium/Business Membership.
If the customer has enabled automatic renewal for the subscription and wishes to cancel the membership and/or the automatic renewal setting, the same terms apply.
All refunds issued by Turkiship are automatically applied to the customer’s account as an “Account Credit.” Customers may request a refund or transaction reversal; however, if the refund transaction incurs any financial fees (such as transfer fees, penalties, or exchange rate fees), Turkiship will pass these costs on to the customer.
Shipping, Repacking, and Storage Services
Turkiship provides warehouse storage, processing, and shipping services. These services are billed as soon as the customer makes a request or, if automatic processing is selected, at or before the time of processing.
Our warehouse processing and shipping services are offered “As Is.” Unfortunately, we do not offer refunds for these services.
As Turkiship is a virtual mailbox and shipping service, customers must direct return and refund inquiries for purchased merchandise to the online merchant where the purchase was made. Turkiship does not accept claims related to merchandise issues, such as unwanted products, incorrect colors, wrong sizes, etc.
Assisted Purchase and Other Miscellaneous Value-Added Services
Once a customer completes an order for a value-added service such as Assisted Purchase, Turkiship bills the customer for the required amount and proceeds to fulfill the transaction.
The customer may cancel the order before processing or fulfillment begins and receive a 100% refund. However, once processing begins, the order cannot be canceled, and the customer will not be eligible for any refunds.
All refunds issued by Turkiship are automatically applied to the customer’s account as an “Account Credit.” Customers may request a refund or transaction reversal, but any financial fees (such as transfer fees, penalties, or exchange rate fees) incurred during the refund process will be charged to the customer.
Shipping Terms
Last update: 16/11/2024
You acknowledge and agree that domestic and international carriage by Turkiship of any shipments tendered to Turkiship through the Website will be governed by the terms, conditions, and limitations of liability set out in the applicable terms and conditions, which are incorporated into these Terms and Conditions by reference.
For more information about our shipping terms, please read below.
Receiving Service
We will, in good faith, receive packages delivered to your Turkiship address. We will notify you when they are received, advise you of the actual cost of duties, taxes, and international shipping/handling, and seek your instructions for shipping or storage of the packages. We will not accept parcels or packages delivered on a COD (Cash On Delivery) basis.
You are the only person authorized to pay for and release the shipment, including packages addressed to your friends or family members. The delivery address must be in the same country as the country where you are located; you cannot ship packages to individuals in any other country. Additionally, the payment must be via a card or payment method issued in the same country where you are located.
Loss or Damage of Products
Turkiship will not be liable for products lost or damaged in transit from the merchant to any Turkiship facility. We reserve the right to refuse delivery if, upon inspection of the outside of the package, it is obvious that the product is damaged or incomplete. In such cases, we will return the product to the sender and notify you.
Inspection of Packages
Turkiship has the right (upon receipt, during storage, or in preparation for export shipment) to open and inspect any package, or part thereof, for security purposes, to verify compliance with export and import laws, and to confirm the product description and other information you provide, without prior notice and without liability to you. However, we have no duty or responsibility to inspect packages for non-obvious damage or breakage, and we do not accept responsibility for the accuracy of product descriptions and other information you supply.
If we discover that the description of the contents of the package or other information you provide is not accurate, we may request additional documentation about the contents and/or their value. Depending on the specific situation, we may refuse to ship the package (you will be notified) or correct the information.
No Mail Accepted
Turkiship will only process packages and envelopes containing items you have purchased. We are not a mail forwarding agency, and we do not ship documents or other mail to you. Any mail or packages addressed to you that do not contain items of value will be destroyed. You may not use your Turkiship address for any purpose other than receiving packages containing products you have ordered from merchants. Using your Turkiship address as a contact address for any entity or establishment will be considered an infringement of the Terms of Service.
Unidentified Recipients
Occasionally, we receive packages where the appropriate recipient cannot be identified, e.g., the customer name and/or the suite address may be missing or incorrect. If you have ordered a product and there is an unusual delay in receiving notification from Turkiship, please contact Customer Service and describe the product you are expecting so we can inspect unidentified packages to see if yours is among them.
Additional handling fees may apply for identifying the recipient if your package was incorrectly or inadequately addressed.
Any goods received at our facility for which an owner cannot be determined (after we have made reasonable investigative efforts) will be held for 90 days. If they remain unclaimed after 90 days, Turkiship reserves the right to dispose of them as permitted by applicable law.
Terms of Carriage
When you request packages to be shipped and have paid the total cost specified on the Website form, along with any country-specific customs or import fees, and applicable handling and storage costs (which may differ from the estimate provided by the Shipping Cost Calculator), Turkiship will arrange international shipment to any country listed as serviceable on our Website and deliver the packages to the address you specify.
Turkiship may combine, merge, split, or modify the packaging of your merchandise based on country-specific regulations, airline safety requirements, or any other considerations for international shipping. You consent to Turkiship making the necessary packaging arrangements for your parcels to optimize their delivery to your international address.
Turkiship may pre-calculate and charge you customs and duty fees for destination countries with a dedicated EDI (electronic data interchange) integration. For other destinations, relevant customs and duty charges may be assessed and charged by local authorities or the local delivery company.
You appoint Turkiship as your agent to manage all export, import, and customs clearance procedures and to ensure that customs duties and taxes are paid to the relevant authorities. Turkiship will perform these functions based on the information you provide and will not be responsible for additional duties or taxes arising from inaccurate or incorrect information.
An accurate description of the contents of your package and its value is required for compliance with export and import laws. Turkiship may request a copy of the merchant’s invoice or order confirmation. However, you are solely responsible for the accuracy of the information you provide.
You acknowledge that:
a) Packages may be inspected by export and import authorities. Misleading product descriptions or undervalued declarations may result in delays, penalties, or additional costs.
b) The amount of tax and duty charged may differ from Turkiship’s calculations due to discrepancies in customs codes, formulas, or currency exchange rates. In such cases, if the amount paid is higher than required, the difference may be refunded to you. Conversely, if the amount paid is lower than required, you may be asked to pay the difference.
International shipping and handling charges provided by the Shipping Cost Calculator are estimates. Final charges are determined once we receive the package at your Turkiship address.
You are responsible for payment of all actual shipping and handling charges, even if they differ from the estimated cost.
Volumetric weight may apply to bulky, lightweight packages, calculated by multiplying height, width, and length (in cm) and dividing by the current divisor stated on the shipping page.
Unaccepted items
You agree to comply with all applicable laws and regulations in effect in the country from which the goods are shipped and the country in which the goods are received. You will not use or attempt to use Turkiship to receive or send illegal, hazardous, or dangerous materials, prohibited goods, or controlled substances. Goods are unacceptable for shipment if:
– They are included in Turkiship’s list of Prohibited Items, as outlined in the Frequently Asked Questions section.
– The goods are classified as hazardous materials, dangerous goods, or articles prohibited or restricted by the IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), export control laws and regulations, import or customs regulations, or any laws or regulations of any applicable government department or relevant organization.
– Turkiship determines that the item cannot be transported safely or legally. Such items include, but are not limited to, animals, currency, bearer-form negotiable instruments, precious metals and stones, firearms, firearm parts and ammunition, pornography, and illegal narcotics or drugs.